Destiny Rivera
Newark,NJ
Summary
Self-Motivated with experience handling all front desk responsibilities with care. Committed to supporting the ultimate patient experience by ensuring smooth and accurate financial transactions, easy scheduling and outgoing support.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Hoboken University Medical Center
Hoboken, New Jersey
06.2024 - 12.2025
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Developed office procedures to enhance workflow and improve overall efficiency.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Medical Receptionist - Per Diem
Physical Jag Therapy
West Orange, NJ
02.2022 - 04.2024
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verification processes to ensure seamless patient billing.
- Maintained electronic medical records with a focus on accuracy and confidentiality.
- Trained new staff on office procedures and patient interaction protocols to enhance team performance.
Medical Records Technician
University Hospital
Newark, NJ
04.2016 - 01.2022
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verification processes to ensure seamless patient billing.
- Maintained electronic medical records with a focus on accuracy and confidentiality.
- Trained new staff on office procedures and patient interaction protocols to enhance team performance.
Education
Certificate of Technical Studies - Health Information Technology
Star Career Academy
Newark, NJ06-2012
Diploma -
Barringer High School
Newark, NJ01.2010
Skills
- Bilingual
- Customer Service
- Computer Skills
- High Organized
- Ability to Multitask
References
- Frixon Reyes , 862-822-8485
- Tiffany Rodriguez, 862-312-6549
Timeline
Patient Access Representative
Hoboken University Medical Center
06.2024 - 12.2025
Medical Receptionist - Per Diem
Physical Jag Therapy
02.2022 - 04.2024
Medical Records Technician
University Hospital
04.2016 - 01.2022
Diploma -
Barringer High School
Certificate of Technical Studies - Health Information Technology
Star Career Academy