DESTINY ROBINSON
Baltimore
Summary
Experienced professional with a diverse background in multiple fields. Adept at seamlessly transitioning into new work environments. Thrives in community settings involving youth engagement and fostering growth and development. Seeking opportunities to expand skill set in administration. Committed to continuous professional development on journey towards becoming a nurse.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Gregory Dendy
07.2024 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as a resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Cashier Team Lead
Panera Bread
01.2022 - 05.2023
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Delivered quick, professional, and friendly check-out experience to customers
- Trained new cashiers on operational procedures, policies, and standards
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions
- Worked closely with store staff to build morale and foster an environment of cooperation among employees
Cashier
Drumstick BBQ
11.2022 - 01.2023
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Provided excellent customer service by greeting customers and offering assistance
Administrator
Lighthouse Program
06.2022 - 08.2022
- Managed detailed filing system for organizing client records
- Developed efficient office procedures, policies and standards that improved workflow and productivity
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Maintained confidential records in accordance with company policy and legal requirements
Education
Bachelor of Science (B.S.) - Nursing Candidate
Morgan State University
Baltimore, MD05.2027
Skills
- Customer Service
- Positive Attitude
- Team Leadership
- Adaptability and Dependability
- Team Management
- Coaching and Mentoring
- Problem Solving
- Cross-Functional Collaboration
- Professionalism
- Effective Communication
- Record Keeping
Awards
- Math Award
- Honors
Affiliations
- Sisters in Medicine ( S.I.M )
- National Society of Black Women in Medicine ( NSBWM )
- Honor Society
- The National Society of Leadership and Success
Timeline
Resident Assistant
Gregory Dendy
07.2024 - Current
Cashier
Drumstick BBQ
11.2022 - 01.2023
Administrator
Lighthouse Program
06.2022 - 08.2022
Cashier Team Lead
Panera Bread
01.2022 - 05.2023
Bachelor of Science (B.S.) - Nursing Candidate
Morgan State University
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