Destiny Sanchez
Albuquerque,NM
Summary
Dynamic professional, excelling in customer service and policy management. Demonstrated expertise in critical thinking and client relations, significantly enhancing customer satisfaction and team collaboration. Skilled in adopting new technologies and proficient in Adobe Photoshop and Premiere Pro, as well as Microsoft Word and Excel. Consistently achieving regional goals through innovative strategies and ethical professionalism. Accountable with excellent client management and a highly effective juggler of multiple competing responsibilities simultaneously.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Brian Sanchez Insurance LLC
10.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted annual reviews of existing policies to update information.
Restaurant Manager
Happy Chickenzz
05.2022 - 10.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Addressed customer concerns, complaints, and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw the opening and closing of the restaurant.
- Oversaw cash handling procedures, maintaining accurate records, and minimizing discrepancies in daily financial reports.
- Trained restaurant employees to prepare food, operate cash registers, and keep the restaurant clean throughout the shift.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies, and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Cross-train crew members on different duties to increase coverage.
- Checked and monitored inventory levels to reorder items.
- Excelled in every store position and regularly backed up front-line staff.
Education
Bachelor of Arts - Film And Digital Arts
University of New Mexico
Albuquerque, NM05.2025
Skills
- Customer Service
- Professionalism and Ethics
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Adobe Premiere Pro
- Deadline Adherence
- Analytical Thinking
- Microsoft PowerPoint, Excel, and Word
Timeline
Insurance Agent
Brian Sanchez Insurance LLC
10.2023 - Current
Restaurant Manager
Happy Chickenzz
05.2022 - 10.2023
Bachelor of Arts - Film And Digital Arts
University of New Mexico
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