Destiny Sanchez
Elmendorf,TX
Summary
Energetically led the cashier team at Buffalo Wild Wings, mastering cash handling and fostering team leadership. Excelled in customer service, resolving complaints, and mentoring new staff. Demonstrated exceptional reliability and a positive attitude, becoming a key player in maintaining high service levels during peak times.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Buffalo Wild Wings
3158 Southeast Militart
12.2019 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Education
San Antonio Leadership Academy
San Antonio, TX07.2018
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Cash Register Operation
- Cash handling expertise
- Money Handling
- Cashier training
- Product restocking
Timeline
Cashier Team Lead
Buffalo Wild Wings
12.2019 - 10.2023
San Antonio Leadership Academy