Destiny Santos
Springfield,MA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software, PCOS systems, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. I am committed to continuous learning and staying focused on the task. I am a hard-working professional who is determined to succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Sonny's Place
Somers, CT
04.2024 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Server
East Village Tavern-nyc
East Longmeadow, MA
09.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Patient Care Technician
Tempus Home Care
Springfield, MA
08.2019 - Current
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to patients and their families during difficult times.
- Helped create a safe environment by following infection control policies.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
Sales Associate
Ulta Cosmetics and Salon
Holyoke, MA
07.2017 - 08.2019
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
Cashier
5 Below
West Springfield, MA
09.2015 - 06.2017
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
High School Of Commerce
Springfield, MA06-2016
Skills
- Order Management
- Supply Restocking
- Relationship Management
- Exceptional customer service
- Positive and professional
- Effective Communication
- Multitasking
- Team Player
Accomplishments
- High Demand Scholarship Award
- The John Marie Ingalls Community Service Scholarship
- 2022 Honors Society
- 2024 Honors Society
- Business West Magazine Student Engagement
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Certified Nurse Assistant
- CPR Certified
Timeline
Server
Sonny's Place
04.2024 - Current
Server
East Village Tavern-nyc
09.2022 - Current
Patient Care Technician
Tempus Home Care
08.2019 - Current
Sales Associate
Ulta Cosmetics and Salon
07.2017 - 08.2019
Cashier
5 Below
09.2015 - 06.2017
High School Diploma -
High School Of Commerce
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