Destiny Saucedo
West Palm Beach,FL
Summary
Proven in enhancing guest experiences at Asian Fusion Buffet, I excel in customer service and effective multitasking. Leveraging patience and empathy, I adeptly managed high-stress situations, improving team collaboration and guest satisfaction. My skills in greeting guests and complaint handling have significantly contributed to a positive dining atmosphere, showcasing my ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Hostess
Asian Fusion Buffet
03.2022 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Took initial drink orders and relayed information to wait or bar staff.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
Education
Forest Hill Community High School
West Palm Beach, FL2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Greeting guests
- Complaint Handling
- Efficient collaboration
- Warm and Friendly
- Event Planning
- Dining area maintenance
- Seating arrangements
- Guest Relations
Timeline
Hostess
Asian Fusion Buffet
03.2022 - 12.2023
Forest Hill Community High School
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