Destiny Scarlata
Rancho Santa Margarita,CA
Summary
Reliable and passionate about working professionally and successfully. Experience with being a team leader and coach leading to success at maximizing team productivity. Dedication to problem solving and accommodating costumer needs and or complaints.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Rubio's Coastal Grill
Rancho Santa Margarita, CA
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Trained new employees and instructed daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate in kitchen.
- Set up and prepared cooking supplies and workstations during opening and closing.
- Operated kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared food items such as meats, poultry, fish and produce.
- Checked food temperature regularly to verify proper food safety.
Education
Saddleback College
Mission Viejo, CA06.2025
High School Diploma -
Tesoro High School
Las Flores, CA06.2023
Skills
- Money Handling
- Cash Sales Counts
- Training Assistance
- Employee Coaching and Mentoring
- Food Rotation
- Conflict Resolution
- Hospitality and Accommodation
- Shift End Procedures
- Creative Solutions
Certification
- California Food Handler Certification
- California Alcohol Server Certification
Timeline
Shift Leader
Rubio's Coastal Grill
11.2021 - Current
Saddleback College
High School Diploma -
Tesoro High School