Destiny Tellado
Philadelphia,PA
Summary
Excelled in customer service and time management, significantly improving team efficiency. Skilled in cash handling and fostering team collaboration, I consistently delivered exceptional service, contributing to positive feedback and a supportive work environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
ICLaser Eye Care
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Trained new team members on company procedures, customer service and issue resolution.
Customer Service Associate
Wawa
01.2022 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Crew Member
Burger King
07.2020 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Northeast High School
Philadelphia, PA06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
Timeline
Front Desk Receptionist
ICLaser Eye Care
03.2022 - Current
Customer Service Associate
Wawa
01.2022 - 03.2022
Crew Member
Burger King
07.2020 - 01.2022
Northeast High School
Similar Profiles
Alicia Herrmann, O.D.Alicia Herrmann, O.D.
Medical Optometrist at Eye Care Partners/Clarkson Eye CareMedical Optometrist at Eye Care Partners/Clarkson Eye Care
Zofeen KurjeeZofeen Kurjee
Social Media Marketing Specialist at Greenway Eye Care & Richmond Eye CareSocial Media Marketing Specialist at Greenway Eye Care & Richmond Eye Care
Amanda JaegerAmanda Jaeger
Clinic Lead/ABO Optician at Your Eye Care Team/Sheboygan Family Eye CareClinic Lead/ABO Optician at Your Eye Care Team/Sheboygan Family Eye Care
Khadijah RobinsonKhadijah Robinson
Behavioral Health Specialist/Special Education Co-Teacher at Community Council Learning AcademyBehavioral Health Specialist/Special Education Co-Teacher at Community Council Learning Academy
Sherry ByersSherry Byers
Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)