Destiny Thomas
Oklahoma City,OK
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
10.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Assistant Manager
Jersey Mikes Subs
07.2018 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Launched quality assurance practices for each phase of development
- Reviewed sales and gross profit report to assess company efficiency.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Front End Associate
Dollar General
11.2017 - 02.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
GED -
Western Heights High School
Oklahoma City, OK05.2012
Skills
- Customer Service Management
- Equipment Troubleshooting
- Production Reporting
- Production Scheduling
- Shift Paperwork Completion
- Sales Expertise
- Training Assistance
- Team Collaboration and Leadership
- POS System Operation
- Technical Support
- Cash Handling
- Team Leadership
- Flexible Schedule
- Staff Supervision
- Positive Attitude
- Inventory Counts
- Delegation skills
- Sales and upselling
- Attention to detail
- Staff training and development
- Adaptability and flexibility
- Analytical Thinking
- Operations Support
Timeline
Shift Leader
Tropical Smoothie Cafe
10.2022 - 05.2023
Assistant Manager
Jersey Mikes Subs
07.2018 - 09.2022
Front End Associate
Dollar General
11.2017 - 02.2018
GED -
Western Heights High School