Destiny Torrence

• Answer calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
• Dispatch slot technicians and maintaining the dispatch computer program application.
• Maintain route status in the designated tracking system.
• Ensure compliance with all applicable gaming laws, company internal controls, policies, procedures, and federal regulations.

• Responsible for the supervision of children aged 6 to 12.
• Facilitating and monitoring recreational activities.
• Positive role model.
• Ensuring and conducting safety procedures and drills.
• Providing first aid when necessary.
• Manage daily attendance records.

• Advanced ability to interact with employees and guests.

High-level personal protection.

• Ability to de-escalate all situations.

• Trained in the use of body cams and other equipment.

• Assisting guests with information about upcoming and current shows.

• Cash, debit, and credit card handling.

Providing information with directions to and from shows, and throughout different properties.

Using Arctics and Ticketmaster system.

Helping at properties that are low on staff.

• Recruited, interviewed and hired qualified staff for open positions.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Created a positive work environment by developing team-building activities that encouraged collaboration among departments.