Hi, I’m
Destiny Traylor
Atlanta,GA
Summary
With a proven track record, I excel in complaint resolution and security team management, enhancing customer loyalty and maintaining secure environments. Skilled in both technical support and effective communication, I adeptly handle high-stress situations, ensuring safety and satisfaction. My leadership in overseeing a 10+ security team underscores my commitment to excellence and teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
years of professional experience
1
Certification
Work History
AT&T Remote
Customer Service Representative
07.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sunstates SecurityAtlanta, GA
Security Supervisor
11.2023 - 06.2024
Job overview
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of 10+ security officers and managed scheduling and performance evaluations.
GardaWorld SecurityAtlanta, GA
Security Officer
01.2022 - 05.2023
Job overview
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Online ProcesserAtlanta, GA
Nordstrom
06.2021 - 01.2022
Job overview
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
G. W. Carver High SchoolAtlanta, GA
Diploma
05.2018
Skills
Order fulfillment
Certification
CPR AND AED TRAINED
Timeline
CPR AND AED TRAINED
11-2024
Customer Service Representative
AT&T Remote
07.2024 - Current
Security Supervisor
Sunstates Security
11.2023 - 06.2024
Security Officer
GardaWorld Security
01.2022 - 05.2023
Nordstrom
Online Processer
06.2021 - 01.2022
G. W. Carver High School
Diploma
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