Destiny Villanueva
Los Angeles,USA
Summary
Resourceful administrative professional delivering executive-level support for complex scheduling and inquiry management. Executes accurate data entry, effective communication, and appointment scheduling with regulatory adherence. Consistent problem-solving and time management strengthen client and team satisfaction.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
El Monte Police Department
El Monte, California
08.2026 - Current
- Answers incoming calls, supports customer requests, shares information, resolves resident concerns, routes issues to proper staff or department, and greets visitors at city facilities.
- Provides clerical and administrative support for the assigned city department.
- Schedule meetings, training sessions, reservations, and travel arrangements for staff; prepares meeting agendas and informational packets.
- Composes, formats, and proofreads documents and correspondence, including presentations, letters, emails, memoranda, budget reports, spreadsheets, and related business materials; reviews drafts for punctuation, spelling, and grammar.
- Prepares conference rooms for meetings; plans and orders meals and refreshments for city events and meetings; stocks and orders supplies and refreshments as needed.
- Organizes archives and maintains copies, records, documents, reports, and files for retrieval.
- Maintains accounting, financial, and statistical records; processes and reconciles vendor invoices; tracks receipts, transactions, payment records, petty cash, and expenses; balances and processes credit card payments and statements; prepares requisitions, change orders, budget transfers, and journal entry request forms; secures management approvals and submits items to finance; monitors department budgets and expenditures; prepares bank deposits for pickup and transport.
- Supports cashier staff, processes customer payments, and enters payments through financial software.
- Prepares personnel action forms for employees, secures management signatures, and forwards completed forms to human resources.
- Reconciles employee payroll, obtains management approval, and collects and submits timecards.
- Assists with customer portal access, password resets, class registration, and related questions.
- Researched and evaluated office supply vendors to ensure best prices, maintains inventory of equipment and supplies, and arranges repair and maintenance service for office equipment.
- Coordinated public information, communications, and marketing activities; edited flyers, posters, and advertisements.
Receptionist Clerk
Los Angeles County Firefighters Local 1014
El Monte, USA
01.2024 - 07.2026
- Greeted and assisted visitors at the front desk.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Scheduled appointments and maintained the calendar for staff meetings and events.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Processed mail and packages, ensuring timely distribution within the office.
- Monitored office supplies inventory and initiated reorders, ensuring uninterrupted availability of necessary materials.
- Supported administrative tasks, including filing documents and data entry.
- Developed and implemented an organization system for office files and records.
- Coordinated meetings between staff and external vendors, facilitating effective communication and collaboration.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Developed and maintained an organized filing system for essential documents, enhancing accessibility and efficiency.
Receptionist
California Dermatology Institute
Los Angeles, USA
09.2022 - 09.2023
- Managed appointment scheduling using electronic health record systems efficiently.
- Scheduled and followed up on patient appointments, processed payments, and maintained organized patient files to ensure efficient office operations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance information and collected copays to facilitate smooth patient check-ins.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained accurate patient records in compliance with privacy regulations.
- Protected patients by observing strict HIPAA guidelines.
- Trained new reception staff on office procedures and software, enhancing team readiness and service quality.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information on an electronic record system.
- Assisted healthcare providers with patient examinations and medical procedures.
Education
AS - Human Resources Management
Saddleback College
Mission Viejo, CA08-2026
High School Diploma -
Animo Pat Brown Charter High School
Los Angeles, CASkills
- Scheduling management
- Call management
- Customer Service
- Record-keeping
- Compliance regulations
- Office equipment operations
- Supply management
- Expense monitoring
- Onboarding support
- Virtual meeting coordination
Languages
Bilingual in Spanish
Timeline
Administrative Assistant
El Monte Police Department
08.2026 - Current
Receptionist Clerk
Los Angeles County Firefighters Local 1014
01.2024 - 07.2026
Receptionist
California Dermatology Institute
09.2022 - 09.2023
AS - Human Resources Management
Saddleback College
High School Diploma -
Animo Pat Brown Charter High School