Margaret Montano
La Mesa,CA
Summary
Dynamic administrative assistant with over 10 years of experience in coordinating office activities and providing exceptional customer service. Strong communication skills and adept at scheduling and managing appointments, contributing to team productivity and client satisfaction.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Turn BHS
San Diego, California
10.2014 - 11.2024
- Coordinated office activities to support team efficiency and workflow.
- Managed scheduling and appointments for executives and staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Administrative Assistant
San Diego Youth Services
San Diego, California
02.2012 - 02.2013
- Provided customer service support through phone, email, and in-person interactions.
- Implemented office supply inventory management to reduce costs and maintain stock levels.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06-1985
Skills
- Data entry
- Office administration
- Scheduling management
- File management
- Customer service
- Confidential document handling
- Effective communication
- Time management
- Adaptability
- Sensitive material handling
- Database entry
- Tech-Savvy
- Scheduling
- Documentation and reporting
- Reception oversight
- Client relations
- Customer relations
- Office equipment maintenance
References
References available upon request.
Timeline
Administrative Assistant
Turn BHS
10.2014 - 11.2024
Administrative Assistant
San Diego Youth Services
02.2012 - 02.2013
High School Diploma -
Monte Vista High School