Destiny Wicker
Dublin,GA
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to help the team achieve collective goals. Years of work experience have equipped me with the ability to work independently with minimal supervision, while ensuring high-quality service to every project. A strong focus on health, safety, and patient relations guarantees consistent delivery of exceptional results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Humana
Remote
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Monitor Technician/Patient Care Tech
Fairview Park Hospital
Dublin, GA
10.2021 - 08.2023
- Updating Patient information
- Identify abnormal heart activity
- Enter patients’ data for analysis
- Recognize emergencies
- Send EKG to physician
- Keeping patient rooms clean and organized
- Patient health and measuring vital signs/ patient records
- Assisting the healthcare team with administering treatments
- Collecting liquid samples or specimens for testing
- Reporting any changes in patients' conditions to a registered nurse or physician
- Providing emotional support and assisting patients with basic needs such as dietary intake, grooming, personal hygiene, bathing etc
- Maintaining close communication with the patient's healthcare team
- Assisting with the educating of patients' relatives regarding the required care
- Follow safety guidelines, health care facility regulations and policies
- Work well with computers and inputting information in documents, databases
Assistant Property Manager
Peake Management
Macon, GA
03.2017 - 04.2021
- Promptly responded to tenant complaints and concerns for over 3 properties
- Leases and renewal documents in digital and hardcopy format for property management office
- Completed final move-out walk-through with tenants to identify required repairs
- Handled tenant complaints promptly and appropriately, calling in
Customer Service
Home Depot
Dublin, GA
01.2014 - 09.2017
- Inspected work sites and crew trucks for contraband, cleanliness and safety
- Followed up with over 50 customers each week to verify that they were satisfied with purchases
- Entered numerical data into databases in a timely and accurate manner
- Acted professionally and patiently when addressing negative customer feedback
- Great Customer Services skills
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
Education
Associates - Business Admin
Strayer University
Associate - Technology
Tender Care Training Center
Augusta, GA08.2021
Skills
- Strategic Decision-Making
- Basic Life Support
- Effective Communication
- Customer service
- Data entry
- Customer relations
- Computer proficiency
- Call center experience
- Microsoft Excel
- Payment processing
- Scheduling
- Follow-up skills
Phone
Mobile, 478-484-7934
References
- Savannah Harrell, Previous Supervisor, +1 (470) 641-3647
- Camryn Cousar +1 (803) 696-2457
- Erica Blash +1 (478) 697-6825
Skillscertifications
- Basic Life Support
- CNA Certification
- First Aid/CPR Certification
- Certified EKG Technician
Timeline
Customer Service Representative
Humana
09.2023 - Current
Monitor Technician/Patient Care Tech
Fairview Park Hospital
10.2021 - 08.2023
Assistant Property Manager
Peake Management
03.2017 - 04.2021
Customer Service
Home Depot
01.2014 - 09.2017
Associate - Technology
Tender Care Training Center
Associates - Business Admin
Strayer University