Destiny Williams
Summary
Dynamic professional with a proven track record at CaroMont Health, enhancing patient satisfaction and ensuring HIPAA compliance. Expert in healthcare systems and patient confidentiality, coupled with exceptional problem-solving abilities. Skilled in mentoring and developing high-performing teams, significantly improving operational efficiency.
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
CaroMont Health
Lake Wylie Sc
05.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Manager
Altitude Trampoline Park
Gastonia, NC
12.2019 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
Associate of Science -
Maryville University of Saint Louis
St. Louis, MO05.2021
High School Diploma -
Ashbrook High School
Gastonia, NC08.2019
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Patient Registration
- Medical Billing
- Problem-Solving
- Scheduling Diagnostic Procedures
Certification
- First Aid Certification
Timeline
Patient Service Specialist
CaroMont Health
05.2022 - Current
Manager
Altitude Trampoline Park
12.2019 - 05.2022
Associate of Science -
Maryville University of Saint Louis
High School Diploma -
Ashbrook High School