Destiny Woods
Atlanta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure retail experience position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Responsible Usher bringing expertise in concerts events and 4 + years of related experience in customer-service oriented roles. Eager to apply relationship building and communication skills, listening skills, and decision making to new role at live nation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Usher/Ticket Scanner
Live Nation
05.2022 - Current
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Maintained positive working relationship with fellow staff and management.
- Processed admission payments and provided tickets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Fulfillment Associate
Nordstrom
05.2023 - 07.2023
- Accepted, processed and quickly filled orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Filled orders according to defined standards using standard picking system.
- Verified items correctly matched to sales check for packing and shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Stock Associate /sale Associate
American Eagle Outfitters, Inc
07.2022 - 11.2022
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Security Guard/Front Desk Receptionist
Aliied Universal
02.2022 - 07.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers, answered general questions and directed to appropriate locations.
- Explained policies and procedures to visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Picker
Nordson
10.2019 - 04.2020
- Worked fast to meet assigned daily picking quotas.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Barista
Baja Fresh
03.2018 - 08.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Esthetics - Estheticians
07.2023
High School Diploma -
05.2020
Skills
Courteous and Professional
- Guest service
- Cleaning and sanitizing
- Team player mentality
- Verbal Communication
- Basic First Aid Knowledge
- Customer Service
- Time Management
- Team Collaboration
- Cash Handling
- Problem-Solving
- Food Service Assistance
- Public Speaking
- Call Answering and Routing
- Visitor Check-in
- Loss prevention training
- Working under pressure
- Patience and composure
- Reliability and punctuality
Certification
- CPR/AED, American healthcare academy -2022-2024
- [covid-19], Barbicide - [2022]
- Barbicide, [merit] - 2022
- Community health, ambassador, barbicide -2022
Timeline
Fulfillment Associate - Nordstrom
05.2023 - 07.2023
Stock Associate /sale Associate - American Eagle Outfitters, Inc
07.2022 - 11.2022
Usher/Ticket Scanner - Live Nation
05.2022 - Current
Security Guard/Front Desk Receptionist - Aliied Universal
02.2022 - 07.2022
Picker - Nordson
10.2019 - 04.2020
Barista - Baja Fresh
03.2018 - 08.2018
Elaine Sterling Institute Atlanta Ga - Esthetics , Estheticians
George Washington Carver High School - High School Diploma,
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