Destiny Woody
Memphis,TN
Summary
Versatile professional with a track record of enhancing student engagement as a Substitute Teacher at Shelby County School District and boosting employee productivity at Ms.Ds Wings. Excelled in logistics at Games Workshop, demonstrating exceptional organizational efficiency and adaptability. Skilled in Microsoft Excel and customer service, consistently achieving positive outcomes in high-stress situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Shelby County School District
08.2022 - Current
- Executed lesson plans left by the class teacher.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Built strong rapport with students to enhance academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Training Manager
Ms.Ds Wings
06.2013 - Current
- Rotated training techniques to broaden instruction.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored training performance for quality assurance.
- Trained new hires to perform cross-training exercises with experienced workers.
Material Handler
Games Workshop
01.2023 - 01.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Remote Customer Service Representative
CPSI
10.2018 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Craigmont High School
Memphis, TN05-2016
Skills
- Classroom management
- Student engagement
- Customer service
- Adaptability
- Organizational efficiency
- Problem-solving
- Logistics and distribution
- Communication skills
- Inventory management
- Microsoft excel
- typing 42 wpm
- computer proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
Certification
employment essentials certificate of completion -HopeWorks Memphis, Tn
Timeline
Material Handler
Games Workshop
01.2023 - 01.2024
Substitute Teacher
Shelby County School District
08.2022 - Current
Remote Customer Service Representative
CPSI
10.2018 - 11.2020
Training Manager
Ms.Ds Wings
06.2013 - Current
employment essentials certificate of completion -HopeWorks Memphis, Tn
High School Diploma -
Craigmont High School
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