Destiny Danielle Blue

• Delivered exceptional customer service to clients seeking manufactured homes.
• Cultivated strong, trustworthy relationships with clients throughout entire home journey process.

Facilitated customer greetings and guided them through home selections on sales lot.

• Demonstrated expertise in housing products, emphasizing quality, customization services, and warranty options.
• Scheduled daily appointments with prospective clients to foster business relationships.
• Guided clients through the bank application process for home approval.
• Collected of down payments to secure client commitments.
• Facilitated communication of client rates and payment terms following lender approval.
• Facilitated negotiations and adjusted strategies when client rates or payments exceeded budget constraints.
• Facilitated ongoing client collaboration post-approval to ensure completion of necessary baking documents for closing.
• Engaged manufacturers to discuss specific housing specifications for client projects.
• Collaborated with housing manufacturer to establish and confirm delivery schedules for homes.
• Conducted thorough inventory assessments for client assets.
• Executed delivery of residential properties to clients.
• Inspected client properties to assess existing homes and evaluate potential sites for new home deliveries.
• Collaborated with realtors to identify suitable land options for clients.
• Identified and flagged properties for potential and proposed for new home delivery.
• Worked with various counties to secure permits for new home setups.
• Facilitated ongoing client support post-new home setup for repairs and punch list items.

• Maintained high standards of customer service by building relationships with clients.
• Analyzed customers' financial situations to recommend appropriate life insurance policies.
• Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge
• Promote and sell a variety of insurance products.
• Ensure that all medical and other necessary forms are filled out and filed.
• Arrange a payment method with the insured in writing.
• Follow up on claims filed by clients.
• Calculate premiums based on medical information and other discussed factors.
• Interview prospective clients.
• Process all insurance policy requests.

• Adjust and run the printing press, including troubleshooting when needed.
• Perform set up for feed system.
• Assist second Pressman to change plates and blankets.
• Ensure all press supplies are available.
• Assist with make ready.
• Assist in washing plates, blankets, rollers, and ink fountains where required.
• Perform preventative maintenance on equipment.
• General clean up.
• Follow all company policies and procedures.
• Attend and participate in ongoing training.
• Not limited to and including other duties as assigned.

• Help in process of Opening Spring Lake's New Store, including hiring, setting Store budget, overseeing floor plans, training new Team Members, scheduling.
• Lead freight Team ensuring all merchandise and feed are in its specific place. Recognized for completing Freight 100% on time before given time frame.
• Train employees on Store policy and procedures and Certify on Power Equipment.
• Drive daily sales and profit, planning, customer satisfaction and delegating hourly task to Team Members.
• Assist Customer and ensure Safe work environment.
• Operate Forklift, Pallet jack and Baler.
• Unload Flatbed and Enclosed Tractor Trailer Trucks.
• Oversee Receiver with processing all incoming and shipments, PO's.
• Adhere to Loss Prevention standards.
• Resolve customer complaints.
• Complete Store Reports along with daily/weekly paperwork.
• Preform Opening/Closing duties.
• Execute cash handling audits and procedures.

• Oversee all cash registers in store, including Customer Service, Fulfillment Orders, and Cash office.
• Open and close Store insuring all safety and cleanliness guidelines are met.
• Understand and demonstrate safety and Policy procedures daily.
• Count and set all cash tills, including deposits, pulls, loans and Loomis cash ins.
• Verify teller over and short log.
• Audit refunds and returns.
• Oversee online orders and online deliveries are being worked daily.
• Acknowledge and reward top performing cashiers.
• Unsure all associates understand and preform at a high level with cashier analyzes and reports.
• Coach and hold associates accountable when sales goals are not met.
• Set daily and weekly work schedules for all Front End Associates.
• Execute several daily Store reports.
• Adjust cycle counts.
• Keep track of inventory.

• Led Service and Reset Team.
• Consistently meeting daily bay count and balancing Service and Reset goals, keeping Store matrix above Green.
• Raking Number 1 above peers with Store's Service and Reset Team.
• Read and analyzed Blue Prints and Planograms.
• Set steel uprights and beams.
• Operate specialized equipment, including; Forklift, Cherry Picker, Reach Lift, Pallet jack, drills, hand tools, etc.
• Train and Certify employees on Power equipment.
• Reset new displays within several departments.
• Down-stock and work shopped departments.
• Maintain and clean and safe Store.
• Executed daily work duties in a timely matter.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Monitored team performance, adhered to service level agreements and provided detailed job training.
• Provided excellent Customer Service.

• Open and close Branch.
• Provide superior Customer Service.
• Oversee and operate Teller line.
• Preform all banking service functions, including, but not limited to, customer deposit, payments, account maintenance, credit card applications, checking cashing and withdrawals.
• Manage and balance Teller drawer.
• Manage and balance Vault with daily buys and sells.
• Increased Vault accuracy by 100%.
• Prepare and complete daily/monthly paperwork behind Teller line.
• Complete weekly/monthly Branch reports.
• Cross sell banking products to new and existing customers.
• Operate several computer screens and systems.
• Check and keep track of Branch inventory.

• Handle high volume of out bound and in bound calls pertaining to reconciliation of delinquent accounts.
• Cure delinquent loan accounts.
• Established turn around ratio of 87% with customer contact to secure payment.
• Negotiate payment arrangement with clients.
• Navigate several screens.
• Meet daily performance goals.
• Document all information on clients loan.
• Process payments.
• Provide excellent communication skills.
• Maintain professionalism and strong customer service skills when calling late stage accounts with irate customers.

• Answer calls and assist walk in customers.
• Process payments on accounts.
• Handle Health and Auto loans.
• Outranked peers with customer calls per minute.
• Performed with receiving more Customer leads.
• Negotiate and sell additional insurance, Life, Dental and Vision.
• Deposit cash drawer.
• Count and tally daily money in house.
• Explain product prices and packages as well as answered questions and addressed concerns of customers.