Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny (Marie) Duran

Laveen,United States

Summary

Main focuses are helping clients improve wellbeing and functioning. Documenting daily activities and special incidents while effectively managing client needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Adelante Healthcare
03.2020 - 06.2023
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

Senior Call Center Representative

Adelante Healthcare
01.2021 - 02.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Worked with other clinical operations transfer calls to provider for verbals.
  • Scheduled appointments with Behavioral Health Specialist
  • Usage of AHCCCS and insurance verification.

Patient Support Coordinator

Adelante Healthcare
03.2020 - 01.2021
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

Bachelor of Science - Counseling Psychology in Substance Abuse

Arizona State University
Tempe, AZ
05.2026

Associate of Applied Science - Behavioral Health And Social Science

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
05.2022

Skills

  • Excellent Customer Service Skills
  • HIPAA Requirements
  • Intake Assessment
  • Therapeutic Exercise
  • Patient Intervention
  • Administrative Support
  • Tech Analyst

Certification

  • Level one Fingerprint Clearance Card - 01/12/2029
  • CPR Training - 10/21/25

Timeline

Senior Call Center Representative

Adelante Healthcare
01.2021 - 02.2022

Behavioral Health Technician

Adelante Healthcare
03.2020 - 06.2023

Patient Support Coordinator

Adelante Healthcare
03.2020 - 01.2021

Bachelor of Science - Counseling Psychology in Substance Abuse

Arizona State University

Associate of Applied Science - Behavioral Health And Social Science

Maricopa Community Colleges - South Mountain Community College
  • Level one Fingerprint Clearance Card - 01/12/2029
  • CPR Training - 10/21/25
Destiny (Marie) Duran