Destiny N. Ash
Clarksville,TN
Summary
Highly qualified and results driven professional with 9 years of experience in leading teams and managing clinical operations. Adept in liaising between multiple entities to ensure client goals are achieved. Experience in performance appraisals, policy writing, and policy implementation. Highly organized and self-motivated with experience in crisis management, workplace violence prevention, and building resiliency and cohesive teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of the Army
08.2024 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Interviewed patients to verify and update clinical and demographic records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Social Services Case Manager
Pennyrile Area Development District
09.2023 - 08.2024
- Cultivate positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Designed programs to supplement services provided by partner organizations and bridge gaps in care.
Behavioral Health Supervisor
United States Army
01.2021 - 05.2024
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Managed and recorded facility maintenance and upkeep budget.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
Behavioral Health Specialist
United States Army
08.2017 - 12.2020
- Created progress reports, assessments, and charting within required timeframes.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Identified appropriate treatment resources and recommended patients for these services.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Paralegal Specialist
United States Army
10.2015 - 08.2017
- Assisted lawyers with material preparation for internal and external training events.
- Conferred with clients and other involved parties to gather and track case information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Assisted with separation board proceedings and duty determinations.
- Prepared and drafted correspondence and legal forms to maintain effective communications.
- Prepared and filed non-judicial punishment and other legal documents for military justice system.
- Maintained law and administrative library, as well as department files and records.
Education
MBA - Human Resources Management
Austin Peay State University
Clarksville, TN05-2026
Bachelor of Science - Psychology
Northwestern State University of Louisiana
05.2022
Skills
- Excellent written and oral communication
- Microsoft Applications and Microsoft 365
- Utilization Management
- Patient Care Assessment
- Facility Inspections
- Team Leadership
- Organizational Goal Development
- Project Management
- Conflict Management
- Microsoft office suite proficiency
- Electronic health records management
- Medical transcription
Certification
- Equal Opportunity Leader
- Master Resiliency Trainer
- Prevention and Management of Disruptive Behavior Master Trainer
- CSAC - Certified Substance Abuse Counselor
- Traumatic Event Management
- Prevention Specialist
Timeline
Medical Support Assistant
Department of the Army
08.2024 - Current
Social Services Case Manager
Pennyrile Area Development District
09.2023 - 08.2024
Behavioral Health Supervisor
United States Army
01.2021 - 05.2024
Behavioral Health Specialist
United States Army
08.2017 - 12.2020
Paralegal Specialist
United States Army
10.2015 - 08.2017
Bachelor of Science - Psychology
Northwestern State University of Louisiana
- Equal Opportunity Leader
- Master Resiliency Trainer
- Prevention and Management of Disruptive Behavior Master Trainer
- CSAC - Certified Substance Abuse Counselor
- Traumatic Event Management
- Prevention Specialist
MBA - Human Resources Management
Austin Peay State University
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