Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Destiny Ewing

Front Desk Clerk
Chicago,IL

Summary

Front Desk Receptionist with a 5 year experience in the industry. Started off as a dishwasher in the back of the house determined that getting promoted down the line with hard work and dedication was imperative. Was promoted the very next year. Maintains a professional appearance, demeanor, and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Customer friendly attitude willing to go the extra mile to assist others with any questions or solving problems.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Front Desk Receptionist

Crestline Hotels
Chicago, IL
09.2017 - Current
  • Answer multi-line phone systems to respond to inquiries about the hotel, transportation options, and restaurant/sightseeing. Transfer calls to the correct departments and personnel.
  • Resolve customer issues quickly and efficiently with satisfied guest reviews.
  • Greet guests in a kindly manner engaging in pleasant conversations while managing check-in process.
  • Enrolled every Non-Hilton Honor guests daily with our program explaining all of our perks to guarantee returning guests.
  • Complete a daily checklist to ensure all duties are met each shift.
  • Submit a daily MOD Report to communicate with corporate and every department of hotel regarding hotel numbers, revenue, issues, complaints, and important information to pass over to my team.

Education

High School Diploma -

Gwendolyn Brooks College Preparatory Academy
250 E 111th St
09.2014 - 06.2017

Skills

    Problem-solving skills

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Timeline

Front Desk Receptionist

Crestline Hotels
09.2017 - Current

High School Diploma -

Gwendolyn Brooks College Preparatory Academy
09.2014 - 06.2017
Destiny EwingFront Desk Clerk