Deuntrice Keaton
Wimauma
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Kelly Education Services
08.2024 - 05.2025
- Delivered engaging lesson plans to diverse student groups.
- Adapted instructional materials to meet individual learning needs.
- Fostered positive classroom environment encouraging student participation.
- Implemented classroom management strategies to maintain order and focus.
- Collaborated with staff to coordinate educational activities and resources.
- Monitored student progress, providing feedback to enhance academic performance.
- Facilitated small group discussions to encourage peer interaction and participation.
- Communicated effectively with parents regarding student behavior and academic progress.
- Utilized technology tools to enhance lesson delivery and student engagement.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized lesson plans using teaching software for long-term interim assignments.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
- Promoted a growth mindset among students, encouraging perseverance in the face of challenging tasks or setbacks.
- Mentored struggling students one-on-one, resulting in significant improvements in their academic performance.
Delivery Driver
DoorDash
08.2022 - 08.2024
- Navigated delivery routes efficiently to ensure timely arrival of packages.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Communicated effectively with customers to confirm delivery schedules and address concerns.
- Maintained accurate records of deliveries, including receipts and customer signatures.
- Adapted quickly to changing schedules and route adjustments for optimal efficiency.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Ambass
Amazon
06.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Maximus Federal Services
12.2021 - 08.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality service standards.
- Collaborated with team members to improve response times and customer satisfaction scores.
- Documented customer interactions accurately in CRM system for record-keeping and follow-up.
- Assisted in training new staff on company policies and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Worker
Amazon
08.2018 - 12.2021
- Conducted quality inspections on incoming and outgoing shipments to maintain standards.
- Collaborated with team members to streamline production processes and reduce downtime.
- Trained new employees on safety protocols and operational procedures to enhance productivity.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
Education
Bachelor of Science - Human Resources
University of Phoenix
Tempe, AZ05-2027
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Verbal and written communication
- Group and individual instruction
- Positive reinforcement
- Classroom organization
- Active listening
- Customer service
- Problem resolution
- Relationship building
- Computer proficiency
Timeline
Substitute Teacher
Kelly Education Services
08.2024 - 05.2025
Ambass
Amazon
06.2023 - 06.2024
Delivery Driver
DoorDash
08.2022 - 08.2024
Customer Service Representative
Maximus Federal Services
12.2021 - 08.2023
Warehouse Worker
Amazon
08.2018 - 12.2021
Bachelor of Science - Human Resources
University of Phoenix
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