Adaptable automotive professional with 10+ years of hands-on technician and parts department experience. Strong in parts documentation, replacement parts identification, and collaboration with technicians and customers. Focused on accurate sourcing, clear communication, and dependable service.
Work History
Back Counter Parts Specialist
1 Year 8 Months
The Larson Group: Peterbilt | 02.2025 - Current
Processed parts orders accurately using dealer inventory systems and manufacturer catalogs.
Issued parts to technicians, enabling timely completion of customer repairs.
Assisted customers and technicians with parts identification, availability, and order status updates.
Maintained organized inventory records and location accuracy, minimizing equipment downtime.
Ordered parts from suppliers to meet customer requests efficiently. from various distributors to fulfill demands.
Verified incoming shipments against purchase orders to ensure correct parts and quantities.
Researched vehicle specifications to identify compatible parts and parts via physical catalogs and electronic means.
Maintained extensive understanding of common problems and methods for repair.
Reached out to vendors outside the usual network to find parts and available from traditional sources.
Front Counter Parts Specialist
3 Years 4 Months
MHC Kenworth | 09.2021 - 01.2025
Facilitated part identification and availability for customers and technicians, ensuring timely access to replacement options.
Processed parts orders using dealership inventory systems and verified the correct components for service requests.
Coordinated special-order parts with vendors to support timely repair and service completion.
Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Assisted customers with troubleshooting and part selection providing knowledgeable guidance to ensure proper fitment of components.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Maintained accurate stock records, location codes, and bin organization for efficient retrieval.
Researched part numbers, diagram, and catalog references to confirm fitment compatibility.
Operated a fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Technician
Ford Groves | 2016 - 2021
Diagnosed vehicle issues to ensure accurate repairs and maintain customer satisfaction.
Inspected engines, brakes, suspension, and electrical systems for performance and safety concerns.
Inspected electrical systems and replaced faulty wiring, sensors, and batteries.
Repaired or replaced worn components to restore vehicle reliability and drivability.
Documented service findings and repair actions in work orders to provide clear records for future reference.
Collaborated with service advisors and team members to enhance understanding of repair protocols and safety guidelines.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Parts Sale Associate
O'Reilly Auto Parts | 2014 - 2016
Facilitated parts lookup, fitment verification, and product recommendations for customers, enhancing their purchasing experience.
Assisted customers in finding appropriate parts promptly.
Retrieved accurate vehicle parts information through catalog and computer lookup tools.
Processed sale transactions, returns, and special orders using point-of sale systems.
Responded to phone inquiries and supported customers with product availability and pricing.
Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.