Overview
Work History
Education
Skills
Timeline
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De'Vante Washington

Fort Worth,TX

Overview

7
7
years of professional experience

Work History

Flight Attendant

Alaska Airlines
Los Angeles, CA
09.2023 - Current
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Efficiently completed safe and timely departures and arrivals by closely following directives from pilots and airport personnel.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.

Service Advisor

Norm Reeves Honda
North Richland Hills, TX
10.2022 - 08.2023
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Examined records and papers to verify warranty and service contract coverage.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.

Technical Support Representative

Nextlink Internet
Hudson Oaks , TX
01.2022 - 08.2022
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.

Assistant Service Manager(Advisor)

Freeman Toyota
Hurst, TX
08.2019 - 09.2021
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Team Lead

Jersey Mike’s
Southlake, Texas
12.2017 - 06.2019
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

Education

High School Diploma -

Joe C. Bean High School
Everman
2017

Skills

  • Customer Service
  • Flexible and Adaptable
  • Attention to Detail
  • Team Leadership
  • Reliable and Punctual
  • Goal Establishment
  • Safety awareness
  • Emergency response training
  • Professional Appearance

Timeline

Flight Attendant

Alaska Airlines
09.2023 - Current

Service Advisor

Norm Reeves Honda
10.2022 - 08.2023

Technical Support Representative

Nextlink Internet
01.2022 - 08.2022

Assistant Service Manager(Advisor)

Freeman Toyota
08.2019 - 09.2021

Team Lead

Jersey Mike’s
12.2017 - 06.2019

High School Diploma -

Joe C. Bean High School
De'Vante Washington