Devares Andre Tookes Jr
Summary
Devares Tookes is a dedicated and detail-oriented professional currently pursuing an Associate of Science (AS) in Criminal Justice, gaining knowledge in law enforcement, corrections, and legal procedures. With experience in clerical tasks, data entry, and customer service, he has developed strong organizational skills, attention to detail, and the ability to work efficiently in fast-paced environments.
His ability to handle administrative duties, maintain accurate records, and assist in facility operations makes him a strong candidate for roles requiring precision, structure, and adherence to procedures. Devares is comfortable working in structured environments, following protocols, and ensuring tasks are completed accurately and efficiently.
Committed to professionalism, reliability, and teamwork, he is eager to apply his education and skills to contribute effectively in the criminal justice field.
Overview
2025
2025
years of professional experience
Work History
Customer Service Associate
McDonald's
Pompano Beach, FL
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Library Student Assistant
Alabama A&m University Usda Scholarship Program
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
Orientation Leader
Broward College - A. Hugh Adams Central Campus
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
Nutrition Associate
Holy Cross Health
Fort Lauderdale, FL
08.2024 - Current
- Utilized evidence-based research methods to ensure up-to-date knowledge on best practices in nutritional science.
- Developed and implemented client-specific dietary interventions to address medical conditions.
- Provided one-on-one coaching sessions focusing on mindful eating techniques, enhancing overall well-being and self-awareness among clients.
- . Participated in professional development opportunities to continuously expand knowledge within the field of nutrition.
- . Developed strong relationships with local food suppliers ensuring access to quality ingredients for optimized meal planning.
- . Delivered engaging presentations at conferences or seminars about the benefits of proper nutrition.
- Designed innovative recipes that aligned with client dietary restrictions while maintaining taste appeal and palatability.
- Collaborated with healthcare professionals to ensure comprehensive patient care and optimal nutrition management.
- Streamlined meal planning processes by creating customized templates tailored to individual needs.
- Organized community outreach events promoting healthy eating habits and lifestyle changes among diverse populations.
Team Leader
Cafua Management
Pompano Beach, FL
08.2022 - 08.2024
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Shift Leader
BurgerFi
Pompano Beach, FL
04.2023 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Front Desk Receptionist
New Horizon Community Development Corporation, Inc
Pompano Beach, FL
06.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
New Horizon Community Development Corporation, Inc
Pompano Beach, FL
06.2020 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
New Horizon Community Development Corporation, Inc
Pompano Beach, FL
06.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate Of Arts And Sciences - Criminal Justice
Broward College
Coconut Creek, FLSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Guest services
- Stock replenishment
- Assertiveness
- Customer relationship management (CRM)
Accomplishments
Devares Tookes is an honor student and Dean’s List recipient pursuing an Associate of Science in Criminal Justice with a 3.5 GPA. His academic achievements reflect his dedication, strong work ethic, and commitment to excellence in the field.
Timeline
Nutrition Associate
Holy Cross Health
08.2024 - Current
Shift Leader
BurgerFi
04.2023 - 07.2023
Team Leader
Cafua Management
08.2022 - 08.2024
Front Desk Receptionist
New Horizon Community Development Corporation, Inc
06.2021 - 08.2021
Front Desk Receptionist
New Horizon Community Development Corporation, Inc
06.2020 - 08.2020
Front Desk Receptionist
New Horizon Community Development Corporation, Inc
06.2019 - 08.2019
Customer Service Associate
McDonald's
Library Student Assistant
Alabama A&m University Usda Scholarship Program
Orientation Leader
Broward College - A. Hugh Adams Central Campus
Associate Of Arts And Sciences - Criminal Justice
Broward College