Develda Birkert
Summary
Experienced Service Administration Professional with 23 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, loyal, team player.
Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
1824
1824
years of professional experience
Work History
Warranty Administrator
Kirby-Smith Machinery
04.2021 - Current
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Service administrator
Vermeer Texas-Louisiana
12.200 - 03.2021
- Answer incoming calls
- Open and close all work orders, internal and customer
- Input payroll data
- Issue purchase orders
- Check warranty details, file all warranty claims
- Open line of communication with customers, follow up with customer on quotes , cost of machine repairs and other issues
- Assisted accounts payable through Filebound
- Delegate for Concur credit card reconcile
- ESOP committee member.
- Planned ESOP events.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Researched issues with shipments, product damage and incorrect product amounts.
Education
High school diploma - undefined
LD Bell High School
Bedford, TXSkills
- Microsoft applications
- NDS
- CDK
- Modern
- Concur (10 years)
- Administrative Experience
- Texas Notary Public
- Accounts Payable
- Accounts Receivable
- Event Planning
- NDS
- Notary Public
- Office Management
- Payroll
- Quickbooks
- Records Management
- Claims submissions
- Teamwork and Collaboration
- Reliability
- Self Motivation
- Multitasking Abilities
- Organizing and Prioritizing Work
- Effective Communication
- Problem-Solving
Timeline
Warranty Administrator
Kirby-Smith Machinery
04.2021 - Current
High school diploma - undefined
LD Bell High School
Service administrator
Vermeer Texas-Louisiana
12.200 - 03.2021
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