Deven Flagg
Rapid City,SD
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Buffalo Wings & Rings Rapid City
Rapid City, SD
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Hostess
Blue Island Oyster Bar
Lone Tree, CO
03.2024 - 08.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Accurately recorded customer information into reservation system.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted servers in bussing tables when needed during busy periods.
Barista
Starbucks
Lone Tree, CO
02.2020 - 07.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Some College (No Degree) - Natural Resources Conservation
University of Arizona
Tucson, AZSome College (No Degree) - General Studies
Black Hills State University Rapid City
Rapid City, SDSkills
- Liquor, wine, and food service
- Effective customer upselling
- High-volume dining
- POS operation
- Cash Handling
- Food safety understanding
- Guest Seating
- Relationship Management
- Menu Memorization
- Table Bussing
- Exceptional customer service
- Menu knowledge
- Strong Work Ethic
- Positive and professional
- Order Accuracy
Timeline
Server
Buffalo Wings & Rings Rapid City
05.2024 - Current
Restaurant Hostess
Blue Island Oyster Bar
03.2024 - 08.2024
Barista
Starbucks
02.2020 - 07.2021
Some College (No Degree) - Natural Resources Conservation
University of Arizona
Some College (No Degree) - General Studies
Black Hills State University Rapid City