Summary
Overview
Work History
Education
Skills
Timeline
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Deven Franklin

Riverview,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and providing customers with best possible service.

Overview

8
8
years of professional experience

Work History

Service Advisor

Jerry Ulm Chrysler, Dodge, Jeep, Ram Tampa
05.2022 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.

Customer Service Sales Specialist

Firestone Auto Care
10.2020 - 05.2022
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products.
  • Developed strong client relationships for increased loyalty and repeat business.
  • Streamlined operations by implementing efficient customer service processes and procedures.


Process Assistant

Amazon
01.2016 - 09.2020
  • Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Education

High School Diploma -

Varina High School
Richmond, VA
05.2015

Skills

  • Repairs Scheduling
  • Data Entry
  • Vehicle assessment
  • Documentation And Reporting
  • Customer Retention
  • Customer Service
  • Service Recommendations
  • Handling Customer Complaints
  • Technical knowledge

Timeline

Service Advisor

Jerry Ulm Chrysler, Dodge, Jeep, Ram Tampa
05.2022 - Current

Customer Service Sales Specialist

Firestone Auto Care
10.2020 - 05.2022

Process Assistant

Amazon
01.2016 - 09.2020

High School Diploma -

Varina High School

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Deven Franklin