Deven Persad
Weirton
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Diploma for successful completion of Introduction to Management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Bogeys Smokers Choice
Weirton
02.2020 - Current
- Processed customer transactions efficiently and accurately at busy retail location.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product selections and answered inquiries about merchandise.
- Managed cash register operations, including handling cash and credit card payments.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and reported restocking needs to management promptly.
- Trained new cashiers on policies, procedures, and customer service standards.
- Resolved customer complaints professionally to improve satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Shift Manager
Wendys Fast Food
Weirton
11.2014 - 02.2018
- Supervised team members during shifts to ensure efficient service delivery.
- Managed inventory levels and ordered supplies as needed for daily operations.
- Trained new employees on company policies and operational procedures effectively.
- Ensured compliance with food safety standards and health regulations consistently.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented process improvements to streamline workflow and reduce wait times.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Implemented cost-control measures to maintain budgetary guidelines.
- Maintained cleanliness and organization of work area.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Skills
- Cash handling
- Point-of-sale operation
- Inventory management
- Customer service
- Employee training
- Retail operations
- Team collaboration
- Problem resolution
- Process improvement
- Active listening
- Sales enhancement
- Supervisory skills
- Compliance adherence
- Purchase assistance
- Upselling techniques
- Data entry
- Inventory restocking
- Order verification
- Receipt handling
- Staff mentoring
- Product recommendations
- Daily reporting
- Payment processing
- Empathy and patience
- Payment posting
- Cleaning and sanitizing
- Attention to detail
- Reports and documents
- Dependability and reliability
- Refund handling
- Multitasking and organization
- Guest inquiries
- POS system operations
- Work ethic and integrity
- Payment collection
- Issue resolution
- Merchandise restocking
- Cash management
- Cash drawer balancing
- Cash handling and management
- Customer service excellence
- Promotions and discounts
- Refunds and exchanges
- Professionalism and courtesy
- Inventory control
- Point of sale operation
- Cash register systems
- Training and onboarding
- Currency counting
- Customer assistance
Certification
- Shift Manager
Accomplishments
- 1 year, 5 year anniversary certificate
References
References available upon request.
Timeline
Cashier
Bogeys Smokers Choice
02.2020 - Current
Shift Manager
Wendys Fast Food
11.2014 - 02.2018