Devenny Mendoza
Bay City,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Los Cucos and Blue Ocean Seafood. Proven ability to enhance guest satisfaction through effective communication and team collaboration. Skilled in multitasking and managing high-pressure situations, ensuring seamless service delivery and fostering repeat business. Bilingual, with a strong focus on resolving customer concerns efficiently.
Overview
1
1
year of professional experience
Work History
Host
Los Cucos
01.2025 - Current
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted in maintaining cleanliness and organization of dining area.
- Communicated special requests to kitchen staff for seamless service.
- Collaborated with team members to address guest concerns promptly and effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Waitress
Blue Ocean Seafood
06.2024 - 01.2025
- Provided excellent customer service by promptly taking and delivering orders.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Adapted quickly to changing menus and special requests from customers.
- Handled cash transactions accurately, including processing payments and providing change.
- Supported team by training new waitstaff on restaurant procedures and customer service standards.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Bay City High School
Bay City05.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Bi-Lingual
Timeline
Host
Los Cucos
01.2025 - Current
Waitress
Blue Ocean Seafood
06.2024 - 01.2025
High School Diploma -
Bay City High School