Devin Blackburn
Mossman Brothers Pools
Phoenix,United States
14
years of professional experience
Office Manager with 10+ years leading operating and teams across construction, retail, and hospitality. Currently running daily office operations for an active pool company in Scottsdale, coordinating vendors, schedules, budgets, and client communications. Keep a busy office calm, organized and on track
Work History
Coordinator and Office Manager
3 Years 10 Months- Run day-to-day office operations for an active construction company, owning vendor communication, scheduling and budget tracking
- Lead the weekly construction meeting, setting the agenda and keeping contractors, crews, and leadership aligned on project status, timelines and blockers
- Serve as the central point of contact between contractors, suppliers, clients and the internal team
- Coordinate active pool construction projects across multiple sites, contributing to consistent on-time, on budget delivery
- Managed office logistics by coordinating supply ordering, vendor accounts, document handling, and scheduling to maintain operational efficiency.
- Track project spending against budget and flag risks early to leadership
- Collaborated with contractors to align project specifications with customer requirements, ensuring successful project delivery.
Sales Associate
1 Year 9 Months- Assisted customers with product selection, leading to increased sales and customer satisfaction.
- Managed inventory and restocked shelves to ensure product availability and minimize stockouts.
- Resolved customer complaints promptly, improving overall store reputation and customer loyalty.
- Collaborated with team members to create displays that enhanced store aesthetics and attracted customer interest.
- Resolved customer complaints promptly to improve store reputation and foster customer loyalty.
Front Office Manager
3 Years 6 Months- Handled customer inquiries, resolving issues to enhance customer satisfaction.
- Resolved customer inquiries swiftly, fostering customer loyalty.
- Implemented effective solutions to customer issues, improving retention rates and service efficiency.
- Collaborated with team members to develop innovative solutions for customer issues, improving service quality.
- Coordinated scheduling and resources for staff meetings, optimizing time management and productivity.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Store Manager
3 Years 3 Months- Ran daily operations for a 20-person team, overseeing training, scheduling and performance management
- Interviewed and hired new team members, building a consistent and reliable staff roster
- Built an inventory management system that reduced waste by 20% and kept stock at optimal levels
- Resolved escalated customer issues directly protecting the store's reputation and repeat business
- Oversaw cash handling, deposits, vendor deliveries and end-of-day reporting
Tour Guide
2 Years 8 Months- Led engaging city tours, resulting in increased guest satisfaction and repeat bookings
- Developed comprehensive knowledge of local history and culture, delivering informative and enjoyable experiences
- Resolved guest issues promptly, ensuring high customer service and positive feedback
- Collaborated with local businesses to create unique tour experiences, boosting local partnerships
- Managed tour schedules efficiently, ensuring timely tours and maximizing daily tour capacity
General Manager
2 Years- Owned full-store operations, including staffing, vendor relationships, compliance with food and safety standards, and customer experience
- Cut operating costs through process improvements and tighter inventory controls
- Lifted customer satisfaction scores after implementing a structured service training program
- Maintained a 100% health and safety compliance record across 2 years
- Implemented marketing initiatives that increased brand awareness and customer engagement.
Tour Guide
1 Year 7 Months- Led engaging tours for over 500 visitors, showcasing Segway operations and local history to enhance visitor experience.
- Achieved high customer satisfaction through consistent positive feedback, resulting in increased repeat bookings.
- Implemented safety protocols that significantly reduced accident rates and ensured a secure touring environment.
Education
High School Diploma
Skills
Office Management
Supply Chain Coordination
Vendor and Contractor Management
Client Relationship Management
Issue resolution
Budget Tracking
Scheduling and Logistics
Inventory Systems
Team Leadership and Training
Team Collaboration
Software
- Google Workspace (Gmail, Calendar, Drive, Docs, Sheets), Microsoft Office (Word, Excel, Outlook), Slack, Zoom, QuickBooks, Docusign
Timeline
Coordinator and Office Manager
Mossman Brothers Pools
10.2022 - CurrentRead More
Sales Associate
Hot Topic at Tempe
04.2021 - 01.2023Read More
Front Office Manager
Responsible Pest Control
04.2019 - 10.2022Read More
Store Manager
MOD Pizza
01.2016 - 04.2019Read More
General Manager
Chocolade Van Brugge
01.2014 - 01.2016Read More
Tour Guide
Taste It Tours at Scottsdale
10.2013 - 06.2016Read More
Tour Guide
Segway Of Scottsdale at Scottsdale
03.2012 - 10.2013Read More
Pinnacle High
High School Diploma
Read More