Adept at navigating high-pressure environments, demonstrated through exemplary customer service at Accurate Courier Services, enhancing customer satisfaction significantly. Leveraged active listening and CRM software mastery to address concerns efficiently, achieving a notable increase in repeat business. Showcases a blend of critical thinking and complaint handling, ensuring swift, empathetic resolutions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.