Devin Cheatum
Cincinnati,OH
Summary
Adept at navigating high-pressure environments, demonstrated through exemplary customer service at Accurate Courier Services, enhancing customer satisfaction significantly. Leveraged active listening and CRM software mastery to address concerns efficiently, achieving a notable increase in repeat business. Showcases a blend of critical thinking and complaint handling, ensuring swift, empathetic resolutions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
CSR
Accurate Courier Services
10.2022 - 05.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shipping and Receiving Associate
Armark
04.2021 - 09.2022
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Organized storage areas to optimize materials movements and minimize labor hours.
Childcare Provider
Tender Tots Child Care Center
01.2022 - 06.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Education
High School Diploma -
Lloyd Memorial High School
Erlanger, KY05.2017
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
Timeline
CSR
Accurate Courier Services
10.2022 - 05.2024
Childcare Provider
Tender Tots Child Care Center
01.2022 - 06.2022
Shipping and Receiving Associate
Armark
04.2021 - 09.2022
High School Diploma -
Lloyd Memorial High School
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