Devin Childers
Erlanger,KY
Summary
Dynamic leader with proven expertise in operations management and staff development, cultivated through progressive roles from Shift Manager at Mike's Carwash to Crew Member at Little Caesars Pizza. Strong track record in building relationships and enhancing team performance has led to significant improvements in customer satisfaction. Proficient in accurate money handling and employee training, with a commitment to fostering workplace safety and driving quality assurance initiatives. Open to relocation opportunities, offering a versatile skill set ready to contribute to new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Spear Ridge
Florence, KY
12.2024 - 12.2025
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Developed staff schedules to ensure adequate coverage during peak hours.
Shift Manager
Mikes Carwash
Florence, KY
10.2023 - 10.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
Assistant Manager
Little Caesars Pizza
Alexandria, KY
02.2019 - 01.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Shift Lead
Newport Aquarium
Newport, KY
01.2023 - 09.2023
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
Auto Detailer
Enterprise Holdings Inc., Rent-A-Car
Florence, KY
07.2020 - 09.2022
- Inspected vehicles for scratches or dents prior to detailing.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed exterior surfaces of vehicles with water, soap and sponges and brushes.
- Polished windows inside and out with glass cleaners for maximum clarity.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
Crew Member
Little Caesars Pizza
Alexandria, KY
08.2017 - 02.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
High School Diploma -
Dixie Heights High School
Fort Mitchell, KY05-2020
Bachelor of Science - Computer Engineering
DeVry University
Lisle, IL05-2029
Skills
- Inventory management
- Customer service
- Staff training and development
- Task delegation
- Goal setting
- Conflict resolution
- Customer rapport
- Multitasking and organization
- Team collaboration
- Coaching and mentoring
- Employee supervision
- Product and service sales
Certification
- CompTIA A+ Present
- Food Protection Manager
- First Aid Certification
- CPR Certification
- ServSafe
- Driver's License
Timeline
Assistant Manager
Spear Ridge
12.2024 - 12.2025
Shift Manager
Mikes Carwash
10.2023 - 10.2024
Shift Lead
Newport Aquarium
01.2023 - 09.2023
Auto Detailer
Enterprise Holdings Inc., Rent-A-Car
07.2020 - 09.2022
Assistant Manager
Little Caesars Pizza
02.2019 - 01.2024
Crew Member
Little Caesars Pizza
08.2017 - 02.2019
High School Diploma -
Dixie Heights High School
Bachelor of Science - Computer Engineering
DeVry University