Natasha Eady
Swainsboro,GA
Summary
Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.
Overview
9
9
years of professional experience
Work History
Teller II
Robins Financial Credit Union
SWAINSBORO, Georgia
06.2016 - Current
- Assisted members with account inquiries and provided exceptional customer service.
- Managed cash drawers and balanced cash at the end of each shift.
- Educated members on credit union products and services to enhance their banking experience.
- Collaborated with team members to maintain a positive work environment.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Explained account information to customers in detail as needed.
- Assisted customers in opening new accounts and completing required paperwork.
- Processed wire transfers for customers both domestically and internationally.
- Directed specific questions to appropriate branch personnel.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Personal Banker
Spivey State Bank
Swainsboro, Georgia
06.2016 - 11.2023
- Assisted customers with account openings and financial product inquiries.
- Educated clients about banking services, account features, and financial planning.
- Addressed customer concerns and resolved issues efficiently to ensure satisfaction.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Education
Associate of Applied Science - Early Childhood Care and Education
Swainsboro Technical College
Swainsboro, GA06-2008
Skills
- Customer service
- Cash handling
- Transaction processing
- Account management
- Conflict resolution
- Sales skills
Timeline
Teller II
Robins Financial Credit Union
06.2016 - Current
Personal Banker
Spivey State Bank
06.2016 - 11.2023
Associate of Applied Science - Early Childhood Care and Education
Swainsboro Technical College