Devin Gavranovic
Remote Patient Enrollment Associate
Forney,TX
Summary
Proactive and detail-oriented professional with a strong background in healthcare administration, demonstrated at Harmony Healthcare Solutions. Excelled in insurance verification and delivering exceptional patient service by efficiently resolving complaints and supporting medical staff. Skilled in HIPAA compliance and digital tool proficiency, ensuring secure and effective patient enrollment processes.
Overview
3
3
years of professional experience
Work History
Remote Patient Enrollment Associate
Harmony Healthcare Solutions
06.2021 - 11.2024
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
Education
GED -
Raines High School
Katy, TX06.2018
Skills
- Insurance verification
- Healthcare
- Appointment scheduling
- Follow-up skills
- HIPAA compliance
- Schedule coordination
- Appointment confirmation
- Virtual Enrollment & Onboarding
- Digital Tool Proficiency
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Patient Enrollment Associate
Harmony Healthcare Solutions
06.2021 - 11.2024
GED -
Raines High School
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