Devin Jones
6 Degray Cove ,Arkansas
Summary
Dynamic and detail-oriented professional with extensive experience at Centennial Bank, excelling in cash handling and customer relationship development. Proven ability to minimize discrepancies and enhance customer satisfaction through exceptional service and effective communication. Skilled in fraud detection and maintaining compliance with banking regulations, fostering trust and loyalty among clients.
Overview
2026
2026
years of professional experience
Work History
Bank Teller 2
Centennial Bank
4514 Camp Robinson Rd 72118
2021 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Sales Associate
Dick Sporting Goods
4188 E. McCain Blvd NLR AR
05.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Day/Summer Camp Counselor
Sherwood Day Camp
2199 E Kiehl Avenue, Sherwood AR 72120
09.2015 - 07.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Education
Psychology
University of Central Arkansas
Conway, AR12.2020
High School Diploma -
Slyvan Hills Highschool
484 Bear Paw Rd Building 12, Sherwood, AR 7212005.2016
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Data entry efficiency
- Decision-making
- Customer needs assessment
- Fraud detection
- Stress tolerance
- Approachable
- Positive
- Exceptional customer service
- Cash drawer balancing
- Compliance, banking laws, and regulations
- Friendly
Accomplishments
-Graduate of Jack and Jill of America
-Participated in delta presents 2016 Award Ceremony
-Participated in project X at UCA
-Participated in Minority mentorship Program
-Awarded President Obama Volunteer Award
Timeline
Sales Associate
Dick Sporting Goods
05.2021 - 07.2021
Day/Summer Camp Counselor
Sherwood Day Camp
09.2015 - 07.2019
Bank Teller 2
Centennial Bank
2021 - Current
Psychology
University of Central Arkansas
High School Diploma -
Slyvan Hills Highschool