Mikayla Sears
Tulsa,OK
Summary
Dynamic professional with three years of experience in management and over ten years in customer service. Proven ability to make meaningful connections with customers and enhance their experience while ensuring a positive atmosphere. Skilled in multitasking, fostering teamwork, contributing to a collaborative work environment. Committed to continuous personal and professional development, with aspirations to further enhance sales and customer service capabilities in a challenging role.
Overview
3
3
years of professional experience
Work History
Bank Teller 2
Employees Federal Credit Union
Tulsa
02.2025 - Current
- Processed member transactions efficiently and accurately.
- Educated members on credit union products and services effectively.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Assistant Manager
Loony Bin Comedy Club
Tulsa, OK
07.2024 - 01.2025
- Coached and mentored employees to help them reach their full potential in productivity
- Managed a team of 15 employees, setting goals and delegating tasks to ensure that deadlines were met
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Developed a signature cocktail menu that became a customer favorite and increased monthly liquor sales
- Implemented a new bar inventory management system
Lead Bartender
Outback Steakhouse
Tulsa, OK
03.2023 - 05.2024
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Provided bar staff with training and guidance, resulting in improved customer service standards
- Up-sold menu items to increase profits
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Organized and inventoried bar supplies
Education
Bachelor of Science - Biology
University of Oklahoma
Norman, OK05-2021
Skills
- Team Leadership
- Customer Service
- Operational Efficiency
- Multitasking
- Effective Communication
- Attention to Detail
- Customer Relationship Development
- Customer Needs Assessment
Timeline
Bank Teller 2
Employees Federal Credit Union
02.2025 - Current
Assistant Manager
Loony Bin Comedy Club
07.2024 - 01.2025
Lead Bartender
Outback Steakhouse
03.2023 - 05.2024
Bachelor of Science - Biology
University of Oklahoma