Shannon Hosey
Vernon,TX
Summary
Dynamic professional with extensive experience at Herring Bank, excelling in cash handling and customer relationship building. Proven track record of enhancing client satisfaction through exceptional service and attention to detail. Skilled in transaction processing and balancing cash drawers, ensuring accuracy and compliance in high-volume environments.
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
7
7
years of professional experience
Work History
Bank Teller 2
Herring Bank
Vernon, TX
08.2024 - Current
- Processed customer transactions efficiently while maintaining cash drawer accuracy.
- Assisted customers with account inquiries and resolved issues promptly.
- Educated clients on banking products and services to enhance their financial knowledge.
- Balanced daily cash drawers, ensuring compliance with bank policies and procedures.
- Provided exceptional customer service, fostering positive relationships and client loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Spa Manager
Hand and Stone Massage and Facial
Arlington, TX
03.2019 - 09.2023
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed staff schedules, enhancing team efficiency and coverage.
- Implemented training programs for new hires, improving service delivery standards.
- Developed marketing strategies to increase client retention and attract new customers.
- Conducted performance evaluations, providing feedback to foster employee growth and development.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Life Insurance Agent
Globe Life And Accident Insurance Company
Arlington, TX
03.2023 - 06.2023
- Developed personalized insurance plans tailored to client needs and risk profiles.
- Educated clients on policy options, benefits, and claims processes.
- Conducted thorough assessments to identify client insurance requirements.
- Managed client relationships through regular follow-ups and consultations.
- Maintained comprehensive knowledge of industry regulations and compliance standards.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Provided coverage option information to assist clients in protecting assets.
- Generated leads through cold-calling, networking and other outreach methods.
Education
High School Diploma -
Treetops International
Euless, TXSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Transaction processing
- Cash handling expertise
- Balance transfers
- Account updating
- Teller support
- Phone etiquette
- Money orders
- Money management
- Strong work ethic
- Cash drawer balancing
- Exceptional customer service
Timeline
Bank Teller 2
Herring Bank
08.2024 - Current
Life Insurance Agent
Globe Life And Accident Insurance Company
03.2023 - 06.2023
Spa Manager
Hand and Stone Massage and Facial
03.2019 - 09.2023
High School Diploma -
Treetops International