Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melina Parra

Financial Services Representative

Summary

Results-oriented professional with over 12 years of proven experience as a Sales Manager, consistently driving revenue growth and surpassing targets. Possessing a strong foundation in customer service with over 15 years of experience, consistently delivering exceptional support and fostering positive client relationships. Exceptional communication, problem-solving, and conflict resolution skills enable thriving in fast-paced environments while maintaining a customer-centric approach. Eager to excel as a Customer Service and Service Agent, leveraging extensive sales management expertise and customer service background to ensure unparalleled satisfaction and loyalty among clientele.

Overview

14
14
years of professional experience

Work History

Bank Teller 2

Tri Counties Bank
10.2022 - Current
  • Proficient bank teller with experience in conducting a wide range of financial transactions, delivering exceptional customer service, and adhering to strict banking regulations.
  • Skilled in accurately handling cash, processing deposits and withdrawals, and resolving customer inquiries.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Retail Store Manager/Mobile Expert

T-Mobile, MobileOne LLC
11.2010 - 10.2022
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales by providing exceptional customer service and product knowledge, in store and remote (2020-2021)
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Graphic Web Designer

Remote/Hybrid Freelancer
12.2018 - 02.2021
  • Creative and experienced Web Designer and Developer with a strong portfolio of delivering high-quality websites and digital solutions for clients.
  • Proficient in front-end and back-end technologies, with expertise in responsive design, user experience optimization, and content management systems.
  • Proven ability to collaborate with clients to bring their digital visions to life and meet project deadlines.
  • Seeking opportunities to contribute my web design and development skills to create impactful online experiences.
  • Designed highly engaging interactive user interfaces that complied with modern web standards.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.

Education

Associate of Arts - WEB DESIGN AND INTERACTIVE MEDIA

THE ART INSTITUTE OF CALIFORNIA SACRAMENTO
Sacramento, CA
08.2012

Skills

Customer Relationship Management

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller 2

Tri Counties Bank
10.2022 - Current

Graphic Web Designer

Remote/Hybrid Freelancer
12.2018 - 02.2021

Retail Store Manager/Mobile Expert

T-Mobile, MobileOne LLC
11.2010 - 10.2022

Associate of Arts - WEB DESIGN AND INTERACTIVE MEDIA

THE ART INSTITUTE OF CALIFORNIA SACRAMENTO

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Melina ParraFinancial Services Representative