Leslie Ramirez
Storm Lake
Summary
With a proven track record at Central Bank, I excelled in high-volume transaction management and customer care, showcasing exceptional attention to detail and customer service skills. Achievements include minimizing financial discrepancies and enhancing client trust through confidentiality and efficient problem resolution. My expertise combines key hard and soft skills, driving positive customer experiences and operational excellence.
Overview
3
3
years of professional experience
Work History
Bank Teller 2
Central Bank
02.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
Customer Care Rep
Central Bank
09.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Storm Lake High School
05-2021
Skills
- Attention to detail
- Customer service
- Professionalism and courtesy
- Inbound customer service
- Money handling
- Complaint handling
- Problem resolution
- Patience and empathy
Accomplishments
- Successfully trained two new tellers over a six month time period.
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Rep
Central Bank
09.2023 - 11.2024
Bank Teller 2
Central Bank
02.2022 - Current
High School Diploma -
Storm Lake High School
Similar Profiles
Debbie WeatherspoonDebbie Weatherspoon
Customer Service Representative at Central BankCustomer Service Representative at Central Bank
Cody HudsonCody Hudson
Teller at Central BankTeller at Central Bank
AMANDA HUHNAMANDA HUHN
Team Lead at Central BankTeam Lead at Central Bank