Devin Lewis
Durham,NC
Summary
To secure a mid-senior to executive position in Business Management, Sports Management, or Venue/Arena Operations. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Durham Convention Center - OVG360
Durham
04.2023 - Current
- Managed inventory for supplies and restroom products
- Coordinated event setups, breakdowns, and interdepartmental assistance
- Ensured operational efficiency and maintained a safe, positive work environment.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Security Officer
Shaw University
01.2023 - Current
- Maintained campus security and safety
- Handled conflict resolution and incident reporting.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Franchise Owner
Jani-King
05.2017 - 12.2023
- Oversaw cleaning operations and administrative management of various venues
- Managed budget control, client communications, and employee welfare.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Athletic Director Intern
Virginia State University
Petersburg, VA
08.2015 - 05.2017
- Contributed to successful event management by assisting with facility set-up, breakdown, maintenance, and security protocols during competitions.
- Supported recruitment efforts by coordinating on-campus visits for prospective student-athletes and their families.
- Assisted in the planning and execution of fundraising initiatives to increase financial support for athletic programs.
- Facilitated scheduling and logistics for all home games, ensuring smooth operations on game days.
- Streamlined athletic department operations by assisting with budget management and resource allocation.
- Improved communication between coaching staff, athletes, and administration by establishing regular meetings and maintaining open lines of communication.
- Ensured compliance with NCAA regulations through diligent monitoring of student-athlete academic progress and eligibility requirements.
- Enhanced student-athlete performance by developing and implementing tailored training programs.
- Promoted a positive image of the athletic department within the community by representing the school at various public events and functions.
- Boosted team morale and cohesion through organizing team-building events and activities.
- Increased fan attendance at sporting events through creative marketing strategies targeted at students, faculty, staff, alumni, and community members.
- Collaborated with sports information office to ensure accurate reporting of team statistics, records, awards, and accomplishments.
- Coordinated travel arrangements for teams competing in away games to minimize costs while ensuring comfort for student-athletes during trips.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Business Development Coordinator
Allied & Associates Staffing
01.2015 - 02.2016
- Supported business plan development for profit maximization
- Edited and updated business development materials, coordinated hiring, and developed client contracts.
Education
M.S. Graduate Studies -
Virginia State University
05.2017
B.S. Health & Physical Education -
Virginia State University
05.2015
Skills
- Operations & Event Management: Expertise in event setup, breakdown, and ensuring operational efficiency
- Security & Safety: Experienced in maintaining security and safety in educational and public environments
- Business Development: Skilled in business plan execution, client relations, and budget management
- Technical Skills: Proficient in Microsoft Office, operating heavy machinery (forklifts, scissor lifts, various vacuums & floor cleaners), CPR & First Aid certified
Volunteer Experience
Academic and Advising Mentor- Assisted undergraduate students with personal development, time management, stress management, and work-life balance. Offered advice based on recent personal experiences, provided support in adjusting to college life, and shared strategies for academic success.
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Timeline
Operations Specialist
Durham Convention Center - OVG360
04.2023 - Current
Security Officer
Shaw University
01.2023 - Current
Franchise Owner
Jani-King
05.2017 - 12.2023
Assistant Athletic Director Intern
Virginia State University
08.2015 - 05.2017
Business Development Coordinator
Allied & Associates Staffing
01.2015 - 02.2016
M.S. Graduate Studies -
Virginia State University
B.S. Health & Physical Education -
Virginia State University