Devin Mahoney
Edgewater,MD
Summary
Highly dependable and resourceful Sales representative with a successful history of sale and customer service. Able to handle multiple high-volume high-stress simultaneous projects with accuracy and courtesy. Strong background in customer acquisition and retention across a variety of services and products.
Dynamic restaurant professional. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, up selling additional products and taking accurate drink and food orders.
Outgoing and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Overview
8
8
years of professional experience
Work History
Wireless Sales Expert
AT&T Inc.
Edgewater, MD
01.2019 - 08.2019
- Reviewed work orders and communicated with prior shift to assess work needs for day.
- Supported end-users with network and device troubleshooting and diagnosis.
- Performed regular tests on systems to ensure all components were running well.
- Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
- Evaluated client telecommunications needs and recommended targeted solutions.
- Documented hardware and software installation procedures.
- Contributed to strategic development of new products, including conceptualizing, researching and developing specifications for each technology.
- Defined specifications for materials, components and assemblies, enhancing transition to production and making on-going modifications to improve quality.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Created agenda, materials and communications for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Developed cost-savings and new solutions to existing problems through persistent research and innovation.
- Earned good attendance record and built reputation for being on time and ready to work.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Delivered software demonstrations to sales prospects and arranged focus groups to evaluate and support ongoing product development.
- Installed, set up and repaired devices and system components.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Improved operations by working with team members and customers to find workable solutions.
- Executed company sales system in interactions with guests, following procedures to increase sales numbers and customer satisfaction levels.
- Communicated with kiosk manager to determine sales targets and implement feedback to improve customer relations.
- Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Acted in accordance with company SOPs and deferred to managers with questions on operations procedures to maintain smooth workflow.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features..
- Reviewed site plans prior to installations to confirm adequate space and structures for optimal system configuration according to specifications.
- Managed intercompany material transfers across program repair facilities, and monitored through pick, inspect, pack and ship processes.
Server
Chevys Mexican Restaurant
Bloomington, MN
09.2014 - 10.2015
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Operated P.O.S terminals to input orders, split bills and calculate totals
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Promoted desserts, appetizers and specialty drinks
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Prepared salads and appetizers to back up kitchen staff
- Managed closing duties, including restocking items and reconciling cash drawer
Server
Friendlys Ice Cream LLC
Massachusetts, MA
02.2011 - 08.2014
- Operated P.O.S terminals to input orders, split bills and calculate totals
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Prepared salads and appetizers to back up kitchen staff
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sale goals
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Calculated charges, issued table checks and collected payments from customers
Education
High School Diploma -
South River High School
Edgewater, MD06.2010
Skills
- Strong Proficiency with PC and Microsoft Office applications
- Superior initiative in revenue generation
- Excellent creative problem-solving skills
- Good negotiation and presentation skills
- Liquor, wine and food service
- Price and menu memorization
- Point of Sale (POS) system operations
- Effective customer up selling
- Sales techniques
- Effective communication
- Credit card payment processing
- High-energy attitude
- Organizational strengths
- Active listening
Timeline
Wireless Sales Expert
AT&T Inc.
01.2019 - 08.2019
Server
Chevys Mexican Restaurant
09.2014 - 10.2015
Server
Friendlys Ice Cream LLC
02.2011 - 08.2014
High School Diploma -
South River High School