Devin Norton
Summary
Dynamic Sales and Service Representative with a proven track record at Auto-Chlor Services, LLC, excelling in client engagement and sales strategy development. Recognized for enhancing customer satisfaction through tailored solutions and effective account management, while leveraging strong interpersonal communication skills to foster long-term relationships and drive territory growth.
Overview
7
7
years of professional experience
Work History
Sales and Service Representative
Auto-Chlor Services, LLC
10.2022 - Current
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Identified new sales opportunities through research, networking, and attending industry events.
- Developed personalized solutions for clients based on their unique challenges and goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
Team Member
Buc-ee's
10.2021 - 10.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Music Educator
Washington County Board of Education
07.2018 - 09.2021
- Utilized assessment data to identify areas for improvement in both individual students'' abilities and the overall program quality.
- Provided ongoing professional development opportunities for self-improvement staying current on emerging trends within the field of music education.
- Increased student participation in extracurricular ensembles through targeted recruitment efforts and consistent encouragement during class time.
- Secured funding for new instruments and equipment through grant writing efforts and community partnerships.
- Established strong relationships with parents and guardians to facilitate effective communication regarding student progress.
Education
Bachelor of Arts - Music Education - Magna Cum Laude
Jacksonville State University
Jacksonville, AL05-2018
Skills
- Product and service knowledge
- Staff training and demonstrations
- Promotional planning
- Territory growth
- Customer service
- Time management
- Relationship building
- Strategic planning
- Customer needs assessment
- Records management and tracking
Accomplishments
- Southeast Region Team Member of the Year 2024.
- Increased 2024 route sales by an average of 14.7% over that of 2023.
Timeline
Sales and Service Representative
Auto-Chlor Services, LLC
10.2022 - Current
Team Member
Buc-ee's
10.2021 - 10.2022
Music Educator
Washington County Board of Education
07.2018 - 09.2021
Bachelor of Arts - Music Education - Magna Cum Laude
Jacksonville State University
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