Devin Perez
Clovis,CA
Summary
Dynamic Senior Customer Service Coordinator at Golden State Print Company with a proven track record in complaint handling and team leadership. Enhanced customer satisfaction through strategic improvements and effective training programs. Skilled in decision-making and reporting, driving operational excellence and fostering a collaborative environment.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Coordinator
Golden State Print Company
03.2020 - Current
- Led customer service initiatives to enhance satisfaction and streamline communication processes.
- Developed training programs for new staff, improving team performance and service quality.
- Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
Barista
Starbucks
06.2014 - Current
- Crafted high-quality espresso beverages while adhering to established recipes and standards.
- Provided exceptional customer service by engaging with patrons and responding to inquiries promptly.
- Trained new baristas on beverage preparation techniques and equipment operation for consistency in service.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Trained new baristas on beverage preparation techniques and customer service standards.
Cashier/Merchandiser
Burlington Coat Factory Department Store
11.2013 - 02.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Assisted customers with product inquiries and resolved issues promptly.
- Collaborated with team members to ensure optimal store operations.
Billing Assistant
State Appraisal
03.2010 - 11.2013
- Assisted in processing customer invoices and billing statements
- Collaborated with team to ensure timely payment collections
- Utilized billing software to maintain accurate financial records
- Supported resolution of billing discrepancies and customer inquiries
Education
High School Diploma -
Clovis High
Clovis, CASkills
- Complaint handling
- Sales support
- Escalation management
- Decision-making capacity
- Reporting and documentation
- Customer support
- Strong leadership
Timeline
Senior Customer Service Coordinator
Golden State Print Company
03.2020 - Current
Barista
Starbucks
06.2014 - Current
Cashier/Merchandiser
Burlington Coat Factory Department Store
11.2013 - 02.2014
Billing Assistant
State Appraisal
03.2010 - 11.2013
High School Diploma -
Clovis High
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