Devin Tovar
Helotes,Texas
Summary
Proven track record at HEB, enhancing customer satisfaction through exceptional service and accurate cash handling. Demonstrated reliability and empathy, ensuring smooth financial transactions and resolving discrepancies with diligence. Achieved notable accuracy in financial reporting, contributing to operational efficiency. Adaptable to new roles and responsibilities. Eager to help company reach current or new goals set.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
HEB Grocery Store
07.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bookkeeper
HEB Grocery Store
07.2020 - Current
- Ensured all cashier tills are audited and assign any variances to corresponding cashiers
- Ensure all Business center representatives are following MSB and Western Union money transfer guidelines
- Maintained lotto machines and confirming inventory is filled at all times
- Fix any and all variances in store reports for the Business center and central checkout departments
- Put in any work orders necessary to make sure all registers and terminals are operating at full efficiency
- Deposit all Checks, Money orders, tax exempt forms, and cash into corresponding accounts to be picked up or delivered
Business Center Representative
HEB
07.2020 - Current
- Push and sell lotto to all customers who are being serviced
- Follow Western union money transfer guidelines when assisting a customer sending money locally or internationally
- Following MSB compliance when selling money orders and ensuring no structuring is occurring
- Assist customers with refunds for store products
- Provide help for customers refunding, fixing, or cancelling any western unions money transfers
- Cash any personal checks, payroll checks, or money orders customers bring while ensuring all checks are inspected for possible fraud
- Process all bills customers choose to pay out the Business center
- Ensure that all store reports match the Business center reports and fixing any variances that occur
Education
Master of Arts - Accounting
University of Texas At San Antonio
San Antonio, TX12.2026
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX12.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
Certification
- Certified in Microsoft Word, Excel, and Powerpoint
Timeline
Cashier
HEB Grocery Store
07.2020 - Current
Bookkeeper
HEB Grocery Store
07.2020 - Current
Business Center Representative
HEB
07.2020 - Current
Master of Arts - Accounting
University of Texas At San Antonio
Associate of Arts - Business Administration
San Antonio College
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