Devin Turman
Blain,PA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Loves Travel Stop and Country Stores. Skilled in operations management and employee training, adept at problem-solving and staff motivation. Demonstrated ability to improve efficiency and reduce errors, ensuring high-quality customer service.
Overview
12
12
years of professional experience
Work History
Shift Manager
Loves Travel Stop and Country Stores
09.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Clerk
Pennsylvania Department of Transportation
07.2012 - 08.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
West Perry High School
Elliottsburg, PA06.2002
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Workplace Safety
Accurate money handling
Staff Motivation
Opening and closing procedures
Punctual and Reliable
Payment Processing
Inventory controls
Operations Management
Timeline
Shift Manager
Loves Travel Stop and Country Stores
09.2021 - Current
Clerk
Pennsylvania Department of Transportation
07.2012 - 08.2015
High School Diploma -
West Perry High School
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