Devina Panagos

• Assisted in training new hires by providing guidance on restaurant standards and efficient serving methods.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Assisted with preparing arrangements for banquets and special events.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

• .Monitored and analyzed business performance to identify areas of improvement and implement new protocol to maximize profits and enhance service quality and efficiency.
• Managed employees and incentivized higher levels of productivity, engagement, and service.

• Worked with POS system to place orders and process payments.
• Took reservations and to-go orders via phone and online delivery applications.
• Greeted and assigned patrons to tables suitable for needs and restaurant section rotation.
• Restocked kitchen and bar supplies.
• Garnished and served food, alcoholic beverages, and non-alcoholic beverages in restaurant and bar.
• Developed rapport with many frequent patrons to cultivate guest loyalty.

• Hospitably welcomed new arrivals, informed guests regarding property amenities, authenticated reservations and identification, and processed payments.
• Rapidly reported facility and room maintenance issues to management for immediate resolution.
• Organized filing systems to maintain client records, deposits, fees, and payments.
• Prepared and served food and alcoholic beverages in compliance with company policies and state regulations.

CEQ is a statuary body of the Australian government that provides healthy food accessibility, training, and employment opportunities through supermarkets in remote Aboriginal communities.

• Revitalized compliance procedures and conducted routine inspections to successfully halve turnover and waste, improve product quality, and minimize health and safety hazards.
• Doubled daily production, updated store layout and exceeded weekly sales records by $10,000 AUD.
• Optimized cross-cultural knowledge to provide quality customer service and enhance training programs to promote Aboriginal leadership within CEQ.