Devon Adams
Flint,TX
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
4
4
years of professional experience
Work History
Senior Infusion Scheduler
Texas Oncology
05.2023 - Current
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
GYN Surgery Scheduler
Texas Oncology
07.2022 - 05.2023
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Certified Surgical Technologist
CHRISTUS Trinity Mother Frances Health System
07.2019 - 07.2022
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
- Improved team communication through active participation in pre-and post-operative discussions, resulting in better patient outcomes.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
Education
Associate of Applied Science - Surgical Technology
Tyler Jr College
Tyler, Tx05.2019
High School Diploma -
Whitehouse Highschool
Whitehouse, TX05.2010
Skills
- Account Management
- Problem-Solving
- Calendar Management
- Call Schedule Distribution
- Schedule Management
- Attention to Detail
- Critical Thinking
- Telephone Etiquette
- Computer Skills
- Schedule Coordination
Timeline
Senior Infusion Scheduler
Texas Oncology
05.2023 - Current
GYN Surgery Scheduler
Texas Oncology
07.2022 - 05.2023
Certified Surgical Technologist
CHRISTUS Trinity Mother Frances Health System
07.2019 - 07.2022
Associate of Applied Science - Surgical Technology
Tyler Jr College
High School Diploma -
Whitehouse Highschool