Devon Culley
Overland,MO
Summary
Dynamic Area Supervisor with a proven track record at Kohls Corp, excelling in team leadership and operational efficiency. Expert in employee training and performance management, driving significant improvements in guest relations and sales analysis. Recognized for enhancing customer service levels and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Area Supervisor
Kohls Corp
Washington, MO
05.2023 - 03.2025
- Collaborated with other departments to streamline operations and promote inter-departmental synergy.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
Area Supervisor
Kohls Department Store
Fenton, MO
02.2021 - 05.2023
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Analyzed sales data from various reports to determine areas where improvements could be made.
Sales Lead
Kohls Department Store
Fenton, MO
09.2020 - 02.2021
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Part Time Customer Service Associate
Kohls Department Store
Fenton, MO
07.2020 - 09.2020
- Excelled in exceeding daily credit card application goals.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Mehlville Highschool
Missouri05-2021
Skills
- Team leadership
- Employee training
- Performance management
- Sales analysis
- Customer service
- Operational efficiency
Timeline
Area Supervisor
Kohls Corp
05.2023 - 03.2025
Area Supervisor
Kohls Department Store
02.2021 - 05.2023
Sales Lead
Kohls Department Store
09.2020 - 02.2021
Part Time Customer Service Associate
Kohls Department Store
07.2020 - 09.2020
High School Diploma -
Mehlville Highschool
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