Devon Harris
New York City
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Sales Representative
Revvitty
Tokyo
06.2021 - 02.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
Marketing Director
Worldventures
New York City
02.2013 - 11.2022
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created innovative strategies to drive customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Built strong relationships with industry professionals and influencers.
Marketing Research Agent
C&C
Nyack
07.2012 - 12.2015
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Presented feedback to management on customer service trends and improvement areas.
- Verified and improved quality standards by analyzing customer service metrics.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Call Agent
Dial America
Mah Wah
10.2011 - 08.2013
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Attended training to stay up to date with new products and service offerings.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Monitored call volume, call length and other related metrics and consistently met objectives.
Education
Associate of Arts - International Business
University of Rockland
Suffern,NY 09.2011 - 10.2013
Skills
Network development
undefinedTimeline
Sales Representative
Revvitty
06.2021 - 02.2023
Marketing Director
Worldventures
02.2013 - 11.2022
Marketing Research Agent
C&C
07.2012 - 12.2015
Call Agent
Dial America
10.2011 - 08.2013
Associate of Arts - International Business
University of Rockland
09.2011 - 10.2013